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syefemsy
Active Level 1

Hi, 

I'm not sure if my galaxy S8plus has the problem or the cable or the pc or the car.

 

My car does not recognize my phone while cable is connected.

Then after a few days, my pc does not recognize my phone.

Then just yesterday my phone does not want to charge with the original cable.

 

I've used 2 original cables already.

 

I'm confused.

 

Help!

 

Thanks.

 

 

8 Comments
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Tallman
Active Level 10
According to your troubleshoot information, sounds like the USB-C port is malfunction. You may need to take it to Samsung Experience Store or Samsung authorised service center for repairing.
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syefemsy
Active Level 1
You may be right. I'm charging wireless now.
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Moderator
Moderator

Hi @syefemsy,

 

As @Tallman rightly pointed out, it seems USB-C port has malfunctioned and your phone need to be repaired.  You can let us know if you need help with (in finding) Samsung authorized service center. 

 

Cheers,

Kinsley 

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syefemsy
Active Level 1
hi Kinsley, if that's the case, I'm at the east side of Toronto.
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Moderator
Moderator

Hi syefemsy,

Please find the below Samsung authorized service centers details.

1.  Mobile Klinik - Dundas

 

Address: 10 Dundas Street East, M5B 2G9

Operating Hours Mon- Fri : 8:30AM to 8:30 PM ; SAT : 10:00 AM to 6:00 PM ; SUN CLOSED
Phone Number- 416-350-3777
Email Address: dundassquare@mobileklinik.ca

 

2.  Mobile Klinik - Queen

Address: 65 Queen Street West, Unit 81, M5H 2M5

Operating Hours Mon- Fri : 8:00AM to 6:00 PM ; SAT-SUN CLOSED

Phone Number: 647-343-4301

Email Address: 65queen@mobileklinik.ca

 

Cheers,

Kinsley 

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Ray2
Active Level 7

Cables are the cheapest fix - I would try a new one first as is the most likely to be the  problem but port is also possible problem but get a price first and decide weather it is worth putting that kind of money in a S8 or just buy new phone

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syefemsy
Active Level 1
Hi Ray2, I have 2 original cables, same story. and yes I'll check the price first.
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syefemsy
Active Level 1
thank you for help guys!
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