Support center reveals it's real face
Remember when I had a screen burn-in that turned out to be a bigger problem which was seemingly fixed by them? Well you must remember how I said it was a pleasing experience. Well you should forget about it.
I needed to fix a weird issue that was the screen not registrating my taps properly.
The inscriptions behind each Galaxy phone were not clearly visible. Because they couldn't (or didn't try hard enough to) read them, they concluded that this part is non-genuine and thus would not honor the warranty anymore. However, while I insisted it was there, just not easy to see, they wouldn't hear it and insisted that I got it repaired elsewhere and with non-genuine parts.
I never went anywhere but the same Service Center to get it repaired. It seems they made a rush job.
Now I was very very sad about this. I only got my phone in my life. I don't have anything else or even money to get anything else. That was then that I had a psychological distress moment (including crying).
What had the support personnel have to say about it? Oh, amazing support: mocking me. Saying that I'm acting and much more insulting stuff too. That's outstanding quality support we got here.
Then the manager came in and took my phone, ignoring what the clerks said and did to me. After a few minutes, he come back and said that there was water damage to my phone.
My phone never had any contact with water except tap water from the sink, for about 20 seconds; just to clean it. So how come there was any damage to being with? Again, rush job. It seems they never sealed the SIM tray, both the tray and the slot don't have the rubber thing to keep the device sealed.
So now I have no phone and no support at all. Thank you Samsung.
Remember when I had a screen burn-in that turned out to be a bigger problem which was seemingly fixed by them? Well you must remember how I said it was a pleasing experience. Well you should forget about it.
I needed to fix a weird issue that was the screen not registrating my taps properly.
The inscriptions behind each Galaxy phone were not clearly visible. Because they couldn't (or didn't try hard enough to) read them, they concluded that this part is non-genuine and thus would not honor the warranty anymore. However, while I insisted it was there, just not easy to see, they wouldn't hear it and insisted that I got it repaired elsewhere and with non-genuine parts.
I never went anywhere but the same Service Center to get it repaired. It seems they made a rush job.
Now I was very very sad about this. I only got my phone in my life. I don't have anything else or even money to get anything else. That was then that I had a psychological distress moment (including crying).
What had the support personnel have to say about it? Oh, amazing support: mocking me. Saying that I'm acting and much more insulting stuff too. That's outstanding quality support we got here.
Then the manager came in and took my phone, ignoring what the clerks said and did to me. After a few minutes, he come back and said that there was water damage to my phone.
My phone never had any contact with water except tap water from the sink, for about 20 seconds; just to clean it. So how come there was any damage to being with? Again, rush job. It seems they never sealed the SIM tray, both the tray and the slot don't have the rubber thing to keep the device sealed.
So now I have no phone and no support at all. Thank you Samsung.
Now I Will have to wait until my contract is over to get a new phone. 1 year and six months of pure frustration ahead of me. I can barely browse the internet and I can't play games at all. Writing this has been a challenge. I can't even reach the notification panel!
