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@Sabrina, @Samsung
Okay, this is starting to get a little out of hand....
It is really frustrating. I purchased a brand new device for $1500, and this is not what is expected from Sasmung. It is quite dissappointing....
My Galaxy S10+ has restarted THREE times in the last half hour.
This is happening more and more frequently now and I need to know what Samsung is doing to resolve this issue please.
Thank you
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04-03-2019 10:45 AM in
Galaxy SHey @SnowCat19,
Wow, you have impeccable timing 😉 I just answered your comment in the other thread! I'll repost it here for visibility:
Agreed, that's really not acceptable... let's get this fixed! Unfortunately, short of asking you to submit an error report I can't do much on my end... we can escalate this to the service department though 😊 Would you mind sending me the answers to the below questions in a private message, along with a phone number we can reach you at?
- What OS?
- When did the issues start?
- Steps to replicate?
- Device rooted?
- Did the device receive a recent update?
Anyone else experiencing this issue, feel free to do the same as well! I'll try my best to get everyone sorted out.
Cheers,
Sabrina
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04-03-2019 10:55 AM (Last edited 04-03-2019 11:03 AM ) in
Galaxy SBTW - All S10 series devices are running One UI & None of them can be Rooted (locked bootloader)as for "steps to replicate" just using the phone 😉
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04-03-2019 11:26 AM in
Galaxy SThank you so much for your fast response Sabrina, I will send you a DM Shortly :)
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04-03-2019 11:52 AM in
Galaxy SThanks for the info @Shaggyskunk1, noted for future reference! This is just a standard question template we use to cover our bases—gotta keep the service people happy 😉
Cheers,
Sabrina
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04-03-2019 10:46 AM in
Galaxy SSeeing as there are others who are experiencing the same issue then this needs to be looked into and sooner rather than later.
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04-03-2019 04:46 PM in
Galaxy S- Mark as New
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04-04-2019 09:35 AM in
Galaxy S- Mark as New
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09-01-2019 09:33 AM in
Galaxy SMy problem was that my note 10 would restart every night...big problem if I want to set an alarm. A day ago I went to 'device care'...three dots....Auto optimization and turned the setting to 'off'. Next moring same thing. Then I went back in an noticed that "auto restart' was on...now I have set both to off...hopefully that will fix the problem. I wonder why these are set to on as the default setting?