SnowCat19
Expert Level 5

@Sabrina, @Samsung

 

Okay, this is starting to get a little out of hand....

It is really frustrating. I purchased a brand new device for $1500, and this is not what is expected from Sasmung. It is quite dissappointing....

My Galaxy S10+ has restarted THREE times in the last half hour.

This is happening more and more frequently now and I need to know what Samsung is doing to resolve this issue please.

 

Thank you

7 Comments
Community Manager

Hey @SnowCat19,

 

Wow, you have impeccable timing 😉 I just answered your comment in the other thread! I'll repost it here for visibility:

 

Agreed, that's really not acceptable... let's get this fixed! Unfortunately, short of asking you to submit an error report I can't do much on my end... we can escalate this to the service department though 😊 Would you mind sending me the answers to the below questions in a private message, along with a phone number we can reach you at?

 

  1. What OS?
  2. When did the issues start?
  3. Steps to replicate?
  4. Device rooted?
  5. Did the device receive a recent update?

Anyone else experiencing this issue, feel free to do the same as well! I'll try my best to get everyone sorted out. 

 

Cheers,

Sabrina

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Shaggyskunk1
Expert Level 5
It's also been reported on Samsung Members US @SnowCat19 is definitely not alone!
BTW - All S10 series devices are running One UI & None of them can be Rooted (locked bootloader)as for "steps to replicate" just using the phone 😉
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SnowCat19
Expert Level 5

Thank you so much for your fast response Sabrina, I will send you a DM Shortly Smiling_Face

 

 

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Community Manager

Thanks for the info @Shaggyskunk1, noted for future reference! This is just a standard question template we use to cover our bases—gotta keep the service people happy 😉

 

Cheers,

Sabrina

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Echo1
Expert Level 3
This does seem to be an issue both with yourself and others, luckily for me I haven't had this issue 🤞🤞
Seeing as there are others who are experiencing the same issue then this needs to be looked into and sooner rather than later.
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awesomeness
Active Level 6
One problem might be you have auto restart on. I know on my S7, that is possible. So try going into device maintenance > click 3 dots in the corner > select "auto restart" > make sure it's turned off. Hope that helps!
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SnowCat19
Expert Level 5
hey @awesomeness, thank you for your suggestion. Unfortunately I have already found this setting during my weeks of troubleshooting and found out this was not the cause of the restarts.
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