LTE & WCDMA/GSM Issue - got a new SIM

[Pupusik]

I need a bit of enlightenment. 

My S9+ is set to LTE/WCDMA/GSM as default and auto connect.

It works awesome where ever I can get the LTE service.

I am with FREEDOM MOBLE.

Living in the Toronto area.

Here is my issue.

When there is is no LTE service my data does not work !

I manually select WCDMA/GSM (that is also set to auto connect) and I get my data working at a reasonable speed.

Should my phone be switching automatically ? Is this a carrier issue ?

My phone was purchased from a Samsung Store in Toronto,  not from FREEDOM.

Any thoughts ?

Thanks in advance for any suggestions that you may have.  😃

[keagan · Accepted solution]

Please contact the carrier once and let us know what is the resolution they have provided?

[Pupusik]

Hey @keagan Yes. I am calling now 🙃

[Pupusik]

Hi just contacted FREEDOM
They have suggested it maybe my SIM that is contributing to the automatic switching from LTE to G3 not working.
This current SIM was in my S5 😖 I'll go to a real kiosk locally where they can TEST/evaluate that the SIM is working according to spec.
They mentioned that it may be be something that I did on the phone, some setting, I dont think so. For now I will see about the SIM and report back.

THANK YOU ALL FOR YOUR THOUGHTS 🙏

[Pupusik]

Contacted. New SIM. So far the signal pickup is much much better 👍

[Shaggyskunk1BLM · Accepted solution]

Forget about testing the SIM - Your Carrier should just give you a new SIM card & at no charge! Even Rogers will provide a new SIM card at no cost.

[Pupusik]

Hey @shaggyskunk1
Yup
The kiosk gave me 2 new SIM cards for free 😉
just swapped out mine.
Looks like my old SIM From 5 years or so back was the issue.
I am now sitting in the LTE DEAD ZONE and I have the LTE icon lit up.
So far so good.
I'll do a bit more testing in other areas that Freedom may not have 4G and see if it can pickup 3G automatically.

[100PERCENTEFFECTIVE · Accepted solution]

Rt on Shaggyskunk1! and Thanks Pupusik, ill have to check too!
👍👍✌✌🤟🤟🌟🌟🦋🇨🇦🦋

[RedDogRabbit]

exactly 👍

[Pupusik]

Thank you to all that took the time to respond to my query. While not a Samsung matter your professionalism is very much appriciated. You are all deserving of a SOLVED 😉

[vape]

Anytime 👍