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02-24-2020 03:36 PM (Last edited 02-24-2020 03:39 PM ) in
Galaxy SHi Shareena,
This is Moderator from Samsung Members Community.
We feel so bad for you experience, we really hope the connection will back to normal soon.
We need your cooperation to provide some print screen and information to us for further investigation.
1. Device IMEI/SN (*#06#) - optional
2. Location having issue - we will send technical support to check the connection at the area.
3. TELCO. Working on 1 SIM or dual SIM
4. Details symptom description
5. Details reproduce steps - Please let us know how you reproduce this issues.
6. How frequent symptom happen.
7. Problem binary (Confirm on *#1234#) - print screen is needed.
8. Time range where normally problem occur.
Except IMEI number, the rest of the information you can share at here if you agree with it.
We will escalate to related team and conduct network testing at the location you mentioned.
However, if you have privacy concern, you also can escalate your details through Samsung Email Support (https://www.samsung.com/my/support/)
Once again, we apologies for all the inconvenience caused.
Thank you.
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02-24-2020 04:21 PM in
Galaxy S1. Device IMEI/SN (*#06#) - optional
I am willing to share but as mentioned not here. so if you need it just call me.
2. Location having issue - we will send technical support to check the connection at the area.
for now there is not just one area I'm facing this issue. it happens at office, home and wherever I am. the quick fix is to.restart or airplane mode it. I have colleagues using Celcom and we did a side by side test and mine didnt load. the strange thing is even on wifi pages dont download.
3. TELCO. Working on 1 SIM or dual SIM - i was using Digi and reckon it was a telco issue and changed to Celcom. guess what it was worse. I'm so frustrated. so many friends and family using Celcom with no issue but they are using iPhone.
4. Details symptom description
connection issue. no connectivity. page doesn't load. cant open my official office email on office 365. Facebook. nothing loads.
5. Details reproduce steps - Please let us know how you reproduce this issues.
I have to airplane mode it or restart. I find this unacceptable after paying so much for a phone and I cant enjoy it. to make matters worse my phone is not even 6 months old.
6. How frequent symptom happen.
everytime. there is no.specific time
7. Problem binary (Confirm on *#1234#) - print screen is needed.
sent below.
8. Time range where normally problem occur.
no particular time
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02-25-2020 02:30 PM in
Galaxy SHi Shareena,
Thank you for your promptly reply.
Please allow us to advice you kindly visit to your nearest service center for further investigation.
You can make your appointment here (https://www.samsung.com/my/support/mobile-devices/book-an-appointment/) before heading to our service center.
Once again we apologies for the inconvenience caused and thank you for your understanding.