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I'm sorry for not replying sooner. This is pretty alarming. I'm going to do my best to escalate and see where we can go with it okay?
Will keep you updated,
Everybody complain about technical support and I personnaly yell about this often. This was report often to @Steve01 and i think Samsung should revise the way technical support AND warranty could be improve.
Does it mean i can't plug my Note10plus in the USB car plug to get Android Auto because if something happened, this will no be on Warranty ?