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Active Level 9
Has anyone had problems with the app not loading? This has happened a few times where I tap on the Community box at the top of the home page, after 10 seconds I get a pop up that says "no posts. Server error.  Try again later." 
I have to restart my phone to get the app working again.  This is weird.
5 Comments
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Moderator
Moderator

Hey @ jayman1973,

Please check if your Samsung Members app is updated to the latest version and try to clear cache and data for the Samsung members app and check if this issue is resolved.

To clear cache and data for Samsung Members app follow the below steps:

Open Settings >> Apps >> Select Samsung Members App >> Storage >> clear cache and clear data.

Note: Clear data will erase all the data of that app.

I hope it works!

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Active Level 5
Selecting clear data automagically clears the cache at the same time.
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Hey jatman1973, I experienced this as well. This could be the forum connection got interrupted or the server was not available. So check back in couple hours and everything should work again.
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Active Level 9
Thank you @Kinsley, @coolpup, @Tallman. I followed your instructions and the app is working great again. It is currently updated to the latest version. I appreciate your help.
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Active Level 2
That's so bad. I hate how it's not loading.
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