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10-11-2020 01:29 PM in
Galaxy SSolved! Go to Solution.
1 Solution
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10-11-2020 01:51 PM (Last edited 10-11-2020 01:52 PM ) in
Galaxy SHi SoftwareUpdates, Please make sure you have the Galaxy wearable app and earbuds are updated to the latest version and also make sure that both the earbuds are sufficiently charged. I suggest you to restart the buds by inserting the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more. If the charging case has low battery, connect the charging case to the charger first.
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10-11-2020 01:51 PM (Last edited 10-11-2020 01:52 PM ) in
Galaxy SHi SoftwareUpdates, Please make sure you have the Galaxy wearable app and earbuds are updated to the latest version and also make sure that both the earbuds are sufficiently charged. I suggest you to restart the buds by inserting the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more. If the charging case has low battery, connect the charging case to the charger first.
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10-11-2020 07:32 PM in
Galaxy Sin addition I also unpaired and repaired the buds to the Bluetooth. Lastly i uninstalled and reinstalled the wearable application. h
After having done all this troubleshooting however, when i open the case of the buds, only the left ear bud plus connects, and the right one still remains disconnected.
i don't know what else i can do to reconnect the right ear bud.
further suggestions are most welcomed. Once again thank you!
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10-14-2020 08:19 AM in
Galaxy SHi SoftwareUpdates, Thanks for coming back with the result. Make sure the charging contacts are clean and free of debris.
Please clear cache and clear data for the Bluetooth by going into Settings >> Apps >> 3 dot menu >> Show system apps >> Bluetooth >> Storage >> Clear cache & Clear Data.
Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.
Please try to connect the buds again and let us know the results.
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10-15-2020 06:31 AM in
Galaxy SThis is what i did: Using a cotton swab i cleaned the charging contacts of each ear bud and each corresponding one in the case.
Then i put the 2 ear buds in the case and connected it to a wall AC outlet. i left it like that charging for about 4 hours. After doing so i tried them and the 2 ear buds were working like new.
Once again thank you for your appreciated support!
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10-15-2020 08:14 AM in
Galaxy SHi SoftwareUpdates, Glad to know that the issue got resolved. I really appreciate your coming and letting us know about what you have done to resolve the issue. You can also click on "Accept as solution" and help others with the same issue.
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10-15-2020 02:15 PM in
Galaxy SThank you very much Keagan!
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10-16-2020 04:08 PM in
Galaxy S