In the past week have had to soft reset my phone 2 times. I woke up, checked my phone only to find it was unresponsive. It was on as I could see the led flashing but I couldn't power it down, home button was unresponsive ... Basically it was just a black screen. Today I tried to check messages and the same thing happened again. I was playing music with the phone and the music was still playing screen but wouldn't turn on. Had to do a soft reset again.... Anyone else having the same issues?
Two things 1) Did you have your phone face down so you have the edge alert light up the edge? 2) Did you plug it into a steel using an AUX cable? Found that those two things used at the same time will make my phone do that. Last update fixed it...or did it? Try Power Button >Bixby Button (Bixby should activate) >Power Button ( Off/On again). I've tried this a dozen times and that is the sequence that makes it work.
Thank you for the advice. I was not using an aux cord but I was connected to my car using Bluetooth. I will try pressing the dedicated bixby button next time to see if that works but I am certain I did last time no avail.
The freezes are pretty frequent in comparison to my old S6. I figure it has to do with the OS going through many bug fixes and upgrades that are being added regularly. As the phone matures, the software will become more stable.
I also have this issue. I even sent it in to Samsung for repair... the place said they replaced the motherboard...it's still occasionally freezing. It locks up and becomes useless until I restart it. Annoying for sure.