Hello! My S8 downloaded the March 1, 2020 security update this morning. Now my secure folder will no longer open saying it is locked due to unauthorized software installed. Sounds like this happened in the past a few years ago with an update. Anybody else in the same boat? I scanned my apps and nothing came up. What can I do to get my secure folder back?
Only thing I can think is clear the app cache if possible. Also after every update it is highly recommended to wipe the cache in recovery mode. Just search how to do it. There's more than a few posts on the process...super easy! Take care 😁
Please reboot your device in safe mode and check if any third party app is causing the issue.
Please note that if your mobile device is rooted or is running a custom ROM, then Secure Folder automatically locks to prevent unauthorized access. If this occurs, you can no longer access data inside Secure Folder.
Hi @keagan, I booted into safe mode and still no luck. The same message saying there is an unauthorized app installed. My device is not rooted nor am I running custom anything. The only significant change since it last worked was the March 1 2020 security update.
Hello, There are no outstanding app updates in either the Play store or Galaxy store. I don't have a master switch for unknown apps, but every app (including system apps) was set to not allowed to install unknown apps. If for some reason there is an app causing the issue, is there no way to identify it?
Every app is set to not allowed. Samsung Pass says my device has been rooted. I downloaded the Knox status Samsung and it came back with a 0x0 code confirming my device is not rooted. It seems like the update flashed something in an unrecognizable way and now because I have an S8 who knows if I'll be getting another system update.
