Sending Phone For Repair For Freezing

[acheney1990]

I've contacted Samsung and will be sending my S8 Plus in for repair. It keeps locking up a couple times a day and becomes unusable until I force restart it with the side buttons. I've tried wiping the cache, factory resetting the phone, trying without SD card, got a new SD card and trying it with no apps. Still always comes back. I'm hoping the repair won't take too long as I'll be without a phone.

[Jmak]

did you send out your phone already? Did you try software initialization on that phone?(using smart switch from pc or mac)

[acheney1990]

Oh and do you have a link from where you can download it for Windows. It's worth I try. Thanks again.

[acheney1990]

How do you do that? And what does it do.

[Jmak]

First of all get a computer and join samsung member from browser

[Jmak]

http://download.microsoft.com/download/1/1/1/1116b75a-9ec3-481a-a3c8-1777b5381140/vcredist_x86.exe

http://www.samsung.com/us/assets/Smart_Switch_pc_setup.exe


install this link in sequence

[Jmak]

It download latest rom from Samsung. Wipes your phone and install that new rom.

[Jmak]

You have windows 10

[acheney1990]

Yes I do. What's the first link for Microsoft for though?

[Jmak]

its visual c + 2008 needs to run that smart switch.