Still can't install Biometrics Update on S10

[Devhux]

I have a Galaxy S10 purchased from Telus Mobility and have been unable to install the Biometrics update ever since it started rolling out. I get the notification, but when trying to install it keeps saying "Couldn't Update - tap to try again."

I have tried clearing cache, I'm not using Secure Folder, nothing is modified in any way, yet I can't get the update to install at all. 

Any ideas? 

[Ray1]

Did you get the March security update installed.
My biometrics did the same as yours till the March update and then it immediately downloaded and installed the biometrics. I am also on Telus but my phone was bought straight from Samsungbut that should make no difference. I understand your frustration with it not installing as mine did that for quite a few days but have no idea what to suggest to get it to install. I tried the cleaning cache rebooting and everything also but something changed in getting the March update that let it install

[Devhux]

Yes, I did get the March security update.

[Shaggyskunk1BLM]

Clearing Cache from Recovery?
If it was me at this point I'd Backup my device with Smart Switch - Move everything that I want or need to my external sd card & Factory Reset.... but that's me 🐧

[Devhux]

Yeah, that's about the last option I seem to have. I did indeed clear cache from recovery.

[iFlYSoLo]

it worked with the March update so not sure why this is happening to you.. call Samsung?

[dejanh]

I have the same issue. I'm on Bell. Device purchased from Samsung outright. There is only one fix for this issue and that is a factory reset. Unfortunately that also involves hours of setup afterwards so it's a terrible option. I'm staying with the current version until Samsung either sorts their crap out or bakes in this update in another patch.

[Devhux]

A factory reset solved the issue.