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06-20-2020 02:16 PM in
Galaxy S- Mark as New
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06-20-2020 03:35 PM in
Galaxy SHi foresty, If Fingerprint always-on feature is enabled, the device will be woken and scan fingerprint whenever Side key is touched.
Accordingly, please deactivate Fingerprint always-on feature to avoid accidental fingerprint scans on the following path.
Also, be sure to not be touched Side key by fingerprint unintentionally while the screen turns on.
Settings > Biometrics and security > Fingerprints > Swipe to deactivate Fingerprint always-on feature.
Also, set the device to prevent the screen from detecting touch input when it is in a dark place, such as a pocket or bag by enabling "Accidental touch protection".
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06-20-2020 03:39 PM in
Galaxy S- Mark as New
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06-21-2020 11:57 AM in
Galaxy SHi foresty,
Please perform the wipe cache partition and check if the issue is resolved.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
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07-11-2020 04:50 PM in
Galaxy Snow how about you help me