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01-21-2017 07:08 AM in
Galaxy SYou are chatting with Geni.
Fido Live Chat
9:55 AM Connecting...
9:55 AM Connected. A Fido representative will be with you shortly.
9:56 AM Support session established with Geni.
9:56 AM Geni: Fido LiveANSWERS™
Hey, I’m Geni. May I please have your full name and either your Fido phone number or account number? I’ll send you a secure form to ID you afterwards.
9:56 AM Ishaq Ballut: Hi my phone number is
9:57 AM Geni: Thank you, Ishaq. How may I assist you today?
9:57 AM Ishaq Ballut: I have the S7 and I was wondering when I will receive the Nougat update
9:57 AM Ishaq Ballut: And is it Samsung who's delaying it or you?
9:58 AM Geni: What do you mean who is delaying it?
9:58 AM Ishaq Ballut: Why haven't I received it yet
9:59 AM Geni: Because it hasn't been published for you phone type yet. Just a few minutes more please while I get the timeline for when it will be sent over the air to your device.
9:59 AM Ishaq Ballut: When will I receive it
9:59 AM Ishaq Ballut: Ok thank you
10:00 AM Geni: Here's a link to the update schedule.
http://forums.fido.ca/html/assets/OSUpgSchedule.html
Unfortunately, there is no expected date for Nougat being rolled out to our S7's. Keep an eye on that link for updates. :)
10:01 AM Ishaq Ballut: So it will not receive the update?
10:01 AM Geni: It will, when it is available.
10:01 AM Ishaq Ballut: Ok but why have other countries received it first
10:01 AM Ishaq Ballut: Why is it so delayed
10:02 AM Geni: I do not know. The OS version needs to be configured to work correctly on our phones, so it does not affect the way the phone works on our network.
10:03 AM Ishaq Ballut: Ok thanks
10:03 AM Ishaq Ballut: Bye
10:03 AM Geni: Was there anything else I can help you with, Ishaq?
10:04 AM Ishaq Ballut: No nothing
10:04 AM Geni: Thank you for chatting, and for choosing Fido!
10:04 AM Geni: Have an awesome day! :)
10:04 AM Ishaq Ballut: You too
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