Original topic:

chat with Fido update Nougat update

(Topic created on: 01-21-2017 07:08 AM)
644 Views
iShak
Active Level 4
Options
Galaxy S
 

You are chatting with Geni.

Fido Live Chat

9:55 AM  Connecting...

9:55 AM  Connected. A Fido representative will be with you shortly.

9:56 AM  Support session established with Geni.

9:56 AM  Geni: Fido LiveANSWERS™
Hey, I’m Geni. May I please have your full name and either your Fido phone number or account number? I’ll send you a secure form to ID you afterwards.

9:56 AM  Ishaq Ballut: Hi my phone number is

9:57 AM  Geni: Thank you, Ishaq. How may I assist you today?

9:57 AM  Ishaq Ballut: I have the S7 and I was wondering when I will receive the Nougat update

9:57 AM  Ishaq Ballut: And is it Samsung who's delaying it or you?

9:58 AM  Geni: What do you mean who is delaying it?

9:58 AM  Ishaq Ballut: Why haven't I received it yet

9:59 AM  Geni: Because it hasn't been published for you phone type yet. Just a few minutes more please while I get the timeline for when it will be sent over the air to your device.

9:59 AM  Ishaq Ballut: When will I receive it

9:59 AM  Ishaq Ballut: Ok thank you

10:00 AM  Geni: Here's a link to the update schedule.

http://forums.fido.ca/html/assets/OSUpgSchedule.html

Unfortunately, there is no expected date for Nougat being rolled out to our S7's. Keep an eye on that link for updates. :)

10:01 AM  Ishaq Ballut: So it will not receive the update?

10:01 AM  Geni: It will, when it is available.

10:01 AM  Ishaq Ballut: Ok but why have other countries received it first

10:01 AM  Ishaq Ballut: Why is it so delayed

10:02 AM  Geni: I do not know. The OS version needs to be configured to work correctly on our phones, so it does not affect the way the phone works on our network.

10:03 AM  Ishaq Ballut: Ok thanks

10:03 AM  Ishaq Ballut: Bye

10:03 AM  Geni: Was there anything else I can help you with, Ishaq?

10:04 AM  Ishaq Ballut: No nothing

10:04 AM  Geni: Thank you for chatting, and for choosing Fido!

10:04 AM  Geni: Have an awesome day! :)

10:04 AM  Ishaq Ballut: You too

 

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12 Comments
Echo1
Expert Level 4
Galaxy S
And your surprised????
iShak
Active Level 4
Galaxy S
no I just thought it should've been released on Jan 17
0 Likes
pickles
Active Level 4
Galaxy S
that's a crock of shit these phones don't matter where they are from will work on any network so them telling you it's delayed because they have to make sure it works with there network is horse shit specially when you can take and unlock a phone and connect with any other providers sim card. they are all the same and work with each other so the update should be the same correct me if I'm wrong but they are full of shit
iShak
Active Level 4
Galaxy S
yes lol
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Gillu
Active Level 1
Galaxy S
can anyone tell when we canada gona get nougat updation for s7 edge
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RockyWong
Active Level 3
Galaxy S
perhaps next year or when S8 release
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iShak
Active Level 4
Galaxy S
@rockywong I don't think next year, I think around February
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RockyWong
Active Level 3
Galaxy S
I'm thinking about use iPhone
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iShak
Active Level 4
Galaxy S
don't lol
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