- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 11:28 AM in
Galaxy SThe s10 plus ceramic was the first Samsung device I preordered rather than purchasing from a carrier. The reason for this was because I was very excited and wanted to get the phone on launch and start using it. I was told tht shipping would go around March 5th but on March 7th, I had no update. I called them and they ensured that i would receive the device the next day. The next day, i called them and they said, sorry for the delay, we will ship complimentary galaxy buds with ur order bcuz it is delayed. I also went on live chat and got the identical response. When i finally got my device, there were no earbuds. When i called Samsung, they said u were given wrong info and you will not get earbuds.
So basically they lied about shipping date, lied about me getting on March 8th over the phone when I called, lied about me getting complimentary earbuds on phone and live chat.
This is awful service and its embarrassing.
The reason ppl preorder devices is to receive on launch and should get compensation for delays. I did not even after being told I would.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
04-11-2019 11:59 AM in
Galaxy SHey @uzairm87,
Wow, I'm really sorry to hear you didn't have the greatest experience with Samsung Support 😢 Thanks for providing screenshots, it really helps to understand the context!
Could you please PM me through the web community with any details you have regarding your situation (dates, support avenues contacted, proof of purchase, screenshots, etc)? I'll do my best to get you sorted out!
Cheers,
Sabrina
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 12:42 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 12:52 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 01:06 PM (Last edited 04-11-2019 01:07 PM ) in
Galaxy SSamsung Members website :
https://r1.community.samsung.com/t5/Community/ct-p/ca-community
Your subject :
https://r1.community.samsung.com/t5/Galaxy-S/dissatisfied/m-p/917267#M47938
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
04-11-2019 01:08 PM in
Galaxy SThanks @Habsfan and @Cassidy for the clarification! @uzairm87, let me know if you're having trouble figuring it out 😊
Cheers,
Sabrina
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 01:14 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 01:20 PM in
Galaxy S- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-11-2019 01:41 PM in
Galaxy SSeems the problem is that this offer was denied, as he says here:
"When i finally got my device, there were no earbuds. When i called Samsung, they said u were given wrong info and you will not get earbuds. "
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-12-2019 09:27 PM in
Galaxy S