Wow, I'm really sorry to hear you didn't have the greatest experience with Samsung Support 😢 Thanks for providing screenshots, it really helps to understand the context!
Could you please PM me through the web community with any details you have regarding your situation (dates, support avenues contacted, proof of purchase, screenshots, etc)? I'll do my best to get you sorted out!
Thanks @Habsfan and @Cassidy for the clarification! @uzairm87, let me know if you're having trouble figuring it out 😊
Seems the problem is that this offer was denied, as he says here:
"When i finally got my device, there were no earbuds. When i called Samsung, they said u were given wrong info and you will not get earbuds. "