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07-17-2018 12:16 AM in
Galaxy SThe most insistent is the fact that both our phone screens fail to turn on after pressing the home button often where the back and task manager buttons led lights up but the screen stays dark. After a few times locking and unlocking the phone it turns on the screen.
This is very frustrating and my phone is still less than two years old.
Also ever since the update the Google assistant feature "what's this song" no longer recognizes songs.
The battery discharges significantly faster now as well after the update.
Apps such as twitter, snapchat and chrome cause the phone to heat up a lot and much faster now and also crash frequently.
I dont want to switch this phone because it has a lot of my data in it and I'm both a full time student and working at the same time so I rarely have time.
Any help from the samsung team or insight as to why this could be happening would be helpful.
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07-17-2018 12:40 AM in
Galaxy SAlso, 'what's this song' works in Canada? It says not supported in the region when I tried myself. Factory Reset won't fix it though.
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07-17-2018 02:19 AM in
Galaxy Salso I didnt want to factory reset it because of all the data and four thousand pictures and videos I have in my gallery 😕
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07-17-2018 01:28 AM in
Galaxy SDo a backup using Smart Switch on PC, then you can restore them all back after Factory Reset. I'm sure it'll solve your problem, as lot of other S7 users noticed their performance and battery life increase after the update where yours is opposite. Factory Reset is your only solution.
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07-17-2018 02:20 AM in
Galaxy S- Mark as New
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07-17-2018 03:01 AM in
Galaxy S- Mark as New
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07-17-2018 05:10 AM in
Galaxy S- Mark as New
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07-17-2018 10:59 AM in
Galaxy SShe's also facing multitude of other problems too.
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07-17-2018 04:15 AM in
Galaxy S- Mark as New
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07-17-2018 07:50 AM in
Galaxy S- Wonchul