Original topic:

instagram

(Topic created on: 07-22-2018 10:16 AM)
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Zaaid
Active Level 1
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Galaxy S
instagram is not working on my phone. everytime I open it up it says "instagram has stopped working" and I've reinstalled the app, cleared the data, restarted my phone, and nothing seems to work
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4 Comments
Galaxy S
have you tried to log in to your Instagram via the web to make sure it's not a problem with your Instagram account?
Jonathan34
Expert Level 1
Galaxy S
Has this been happening for a while or recently?

I found out a little while ago that if an app is causing an excessive amount of battery drain it'll continuously stop it from opening which is strange. I though it was a myth but I tried plugging in my device to charge for a bit and the app started to work again. Not sure if it was just a coincidence but its worth a shot.
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Moderator_
Moderator
Moderator
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Galaxy S
Hey @Zaaid, could you please try uninstalling-reinstalling Instagram and see if the issue persist? Thanks!

- Wonchul
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Zaaid
Active Level 1
Galaxy S
thanks guys! fixed the problem by doing a factory reset
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