new phone

[lyndseylee18]

Hi I'm new this Samsung Galaxy s9 and I put my sim card in and it's not registering. Mobile network says none. I can't call. It just says emergency calls only.

[Tallman]

Welcome to Samsung Community. In your case, you may need to contact your mobile carrier to resolve your issue. Most likely hour SIM has not activate yet.

[lyndseylee18]

but my sim was active when it was in my s7. but it's not even showing I put one in this phone. just says emergency calls only. I took it out and put it back in. I restarted my phone too, before I took the sim card out and put it back in.

[lyndseylee18]

also, it's a second hand phone that's supposed to be unlocked.

[Tallman]

Hi lyndseylee18, try to shut down your phone. Then re-insert sim. Then turn on the phone.

[Cassidy]

You can try the easy steps, like rebooting and clearing the cache. Ask your carrier for a replacement SIM card. And like Tallman says ,Most likely hour SIM has not activate yet.

[lyndseylee18]

this is just a new phone, I'm using my sim card from my s7. it was fine until I put it in this phone.

thank you for the welcome!☺

[Vic20]

Check and see if the SIM is seated properly in the tray?

[lyndseylee18]

I tried that. this is also a second hand phone its supposed to be unlocked.

[lyndseylee18]

it says I'm not registered on network