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02-19-2020 10:15 AM (Last edited 02-19-2020 10:21 AM ) in
Galaxy SHi ayli,
This is moderator from Samsung Members Community.
We would like to advise you visit our nearby service center for further checking.
If the symptom was caused by software, our service center will assist you to re-install the software.
You can make your appointment here before heading to our service center.
Thank you.