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12-11-2019 10:50 AM in
OthersHi GrHat,
This is Moderator from Samsung.
We sincerely apologized for the experience you had.
Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.
In the mean time, may we suggest some quick diagnostic tests you may perform using Samsung Members Automatic Checks and/or Interactive Checks? You can also reach our Customer Service via Live Chat or Call directly under the "Get Help" tab in Samsung Members app.
Once again, we thank you for your support we appreciate your patience and understanding.
Thank you.
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