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08-18-2017 05:08 PM in
OthersI was told to wait 4 to 6 weeks for the Gear VR. After the time elapsed, I had 2 live chat sessions and 2 phone conversations with Samsung reps. I was assured that I would receive one when "stock" was replenished.
Fast forward about 4 months now. I contacted a Samsung rep by phone and he advised me that the promotion was over and that Rogers should have given me the Gear VR. I confirmed with a Rogers rep that they never gave anyone a Gear VR as a pre-order bonus as Samsung provided them instructions on how to claim it through Samsung.
I have now started the process to try and get a refund for this phone. It is a great phone, but my frustration with Samsung has increased quite a bit over this. Even if the gift is free, I still feel a little cheated that what was promised will not be provided.
Sorry for the rant everyone. I just wanted to warn others. Even though some people are getting a lot of freebies, some are ignored.
Good luck to everyone else waiting.
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08-18-2017 06:15 PM in
OthersYou can go ahead with refund process if you wish but I suggest if you give it a week more @Nick will get you an answer.
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08-18-2017 08:50 PM in
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08-19-2017 11:19 AM in
OthersPrior to that I had called numerous times and waited for 3.5 months with nothing.
BTW thanks @Nick. I received mine very quickly after you got involved.
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08-20-2017 09:20 AM in
OthersI'm having the same issue with Freedom, can @Nick help me?
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08-23-2017 03:21 AM in
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08-25-2017 01:04 PM in
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08-26-2017 04:25 AM in
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08-29-2017 01:51 PM in
Others-Nick
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08-30-2017 05:20 AM in
Others