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Active Level 4
Hello po, naka receive po ako ng update ngayong June po ang sabi sa update may bug fixes , akala ko magiging okay na yung cp ko after this update po. Tanong lang po ako bakit ganoon parin nag susudden shutdown parin software po ba ang may problema o ang cp po?
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Active Level 6
* Check your applications

 

Applications can cause weird issues on Android phones sometimes. Try and think back to when you first started noticing your phone powering off and uninstall any applications that you might have downloaded, or updated, around that time. Try your phone on Safe mode and see if it fixes it.
To enter into Safe Mode, follow the below steps:-
a) Restart the device by pressing the power key and then press the volume down key  while phone boots to enter in Safe mode OR
b) Long press the powerkey and then long press the power off icon. You will see a Safe mode icon. Tap on that icon to enter the device in Safe mode.

Note:- To exit from safe mode, just restart your device.

 

* Battery check

 

Tap on Battery Information, then check on the batteries health and make sure it says good. If it says poor or unknown error then power off the phone for some time and then power the phone back on.

 

* Android version

 

An app on the phone might not be getting along with the new Operating System and that might be what’s causing the problem. Go through and remove unwanted apps and try restarting the phone, until there are no more apps that you personally downloaded on the device via some of the Sharing application.

 

* Battery Pull

 

Before looking into performing a reset on the phone pull the battery out and make sure that it’s still in good shape. It most likely will be in good shape if the battery test that you ran said the battery health was good but you never know.

 

* Backup and Factory Data reset

 

Kindly create data backup of your device via SMART switch mobile application or Smart Switch PC Suite and reset the device through below steps:-

Setting > Backup and Reset > Factory data reset OR Settings > General Management > Reset > Factory data reset.

Note:- Kindly remove Google account configured in the device before resetting through below steps:-

Settings > Accounts > Google > Tap on account > Click on more option at top right corner > Tap on Remove Account OR Settings > Cloud and Accounts > Accounts > Google > Clock on three dots in top right corner of screen > Remove Account.

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Active Level 4
salamat sir
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Active Level 6
Actually, pagkatapos po ninyong madownload iyong updates tapos iiinstall niyo na po iyon, kusa po talagang nagshushutdown phone natin at nagrerestart. It may takes a minute or two po iyon. Pero pag natapos na po iyong process ng paguupdate, magfufunction din naman po ito ng normal. Pero kung ibang sudden shutdown po iyang issue niyo sa phone ninyo, maari niyo naman pong kontakin ang mismong CSR ng Samsung o magpadala po kayo ng Error Report sa kanila. 😊
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Active Level 4
opo sir . salamat po😊
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Active Level 4
para kasing di normal sir e, natapos yung update ko june 15 . tapos ngayon nag susudden shutdown nman sya mga 10min. po talaga stuck sya sa logo ng samsung.
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Active Level 1
I guess, the automatic restart in Setting App is turned on.
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Active Level 4
how to turn off po?
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Active Level 1
Open App Setting, click Device Care and proceed to Advance. Check if the Auto Restart is on.
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Active Level 1
To locate the Advance in Device Care, click the 3 lining dot at the top of the right side on your screen.
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