Hey Samsung Members!

Got any questions about Bixby,  Samsung Pay, The Galaxy Store, and more?

 

We will be having our 3rd Ask an Expert event - this time we will be answering questions about our Service Apps. Let us know what questions you may have by posting in the services section, and using the hashtag #askanexpert!

 

This event will be taking place this week on Thursday Nov 21st, at 4pm EST, so don't forget to show up and ask questionsSmiling Face

 

Format:

  • Please post one question as a “Comment” in this discussion thread
  • The moderator will use the ‘reply’ function in the comment to your answer question based on the Expert panels’ input
  • Only one reply per comment will be made during the event – if there are follow up questions please send them to the Moderator afterwards and we will ensure you get more info!

 

Some suggestions to keep things moving:

  • Please allow a moment or two for your comment (question) to be replied to – we may need to leverage the knowledge of one or two people in the room to create a clear and accurate reply
  • Please do not flood the forum with multiple comments (questions) – let’s give every Member a chance to ask – per above, we will be happy to continue replying during the days following the  event
  • Please follow our community guidelines at all times



This will be the thread for it! For now, the thread is closed. It will be open when we start! We'll see you thereSmiling Face

182 Comments

Hi everyone! The thread is now OPEN! Please remember to treat each other with respect. Happy asking!

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dabankwah
Active Level 4

OK we have a question about bank coverage for Samsung Pay... specifically why TD bank card is not working in Samsung Pay.  The answer to that question is that TD bank does not yet support Samsung Pay in Canada - only the US.  We hope to work with new banks and are always looking to expand coverage for Canada.

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dabankwah
Active Level 4

We have another question in the community regarding the relationship between Samsung Galaxy store and Samsung Themes store. 

The answer is that while they are separate 'stores' we have set up the experience to allow users to access the Themes Store (along with Games and Watch Faces) directly from the Galaxy Store.  Content related to special offers and designers who we are promoting each week is available from the Themes Store itself. So - access the Themes Store from your main screen to see deals and highlighted content.  Visit the Galaxy Store to download all apps and game content etc.

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Habsfan
Active Level 10

Why doesn't canada have rewards in Samsung pay, like the USA and some other countries have, even if its just rewards as in samsung gift cards and such (and not cash back) but honestly we should have it all 

#askanexpert

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dabankwah
Active Level 4

Hi Habsfan!  (FYI I am a Habs Fan too!!)

 

We don't have the official Samsung Rewards program in Canada mainly because we have national  loyalty programs who we work with to reward customers.  In our market, these programs are large and popular and customers can benefit from getting extra points from Samsung towards items that they may be saving for.  For example - you can get Air Miles for using Samsung Pay to show your loyalty card at Air Miles partner locations across Canada.  You can also get Bonus Miles from time to time for purchases made at Samsung stores or on Samsung.com.  Stay tuned for more programs such as this across more services. 

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Habsfan
Active Level 10

#askanexpert

 

When can we expect to have Samsung pay and galaxy store (and even memebers) to have Dark mode? 

 

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dabankwah
Active Level 4

For the time being there are no plans for this that we know of in Canada - let us take this back to the global service product owners to see if there is a roadmap for this.  I will post the reply that we get in this thread.

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dabankwah
Active Level 4

We have another question from Simba1 in the notice section - Will you add support for debit cards on the Galaxy Watch? 

The answer is that we don't know timing as this requires some development work on the bank rail that supports debit.  Samsung Members will be among the first to know once we have timing for this work.

 

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Habsfan
Active Level 10

#askanexpert

Last questionSmiling Face and comment, for a marketing tool for samsung pay I think it would beneficial to add more memberships cards. It would also be super cool to see you partner with say tim hortons where you can use samsung pay to scan the "reward" card I think more of that would draw people to use samsung pay. 

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