Original topic:

Ask an Expert : Service Apps Edition!

(Topic created on: 11-19-2019 10:23 AM)
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Hey Samsung Members!

Got any questions about Bixby,  Samsung Pay, The Galaxy Store, and more?

 

We will be having our 3rd Ask an Expert event - this time we will be answering questions about our Service Apps. Let us know what questions you may have by posting in the services section, and using the hashtag #askanexpert!

 

This event will be taking place this week on Thursday Nov 21st, at 4pm EST, so don't forget to show up and ask questions:)

 

Format:

  • Please post one question as a “Comment” in this discussion thread
  • The moderator will use the ‘reply’ function in the comment to your answer question based on the Expert panels’ input
  • Only one reply per comment will be made during the event – if there are follow up questions please send them to the Moderator afterwards and we will ensure you get more info!

 

Some suggestions to keep things moving:

  • Please allow a moment or two for your comment (question) to be replied to – we may need to leverage the knowledge of one or two people in the room to create a clear and accurate reply
  • Please do not flood the forum with multiple comments (questions) – let’s give every Member a chance to ask – per above, we will be happy to continue replying during the days following the  event
  • Please follow our community guidelines at all times



This will be the thread for it! For now, the thread is closed. It will be open when we start! We'll see you there:)

293 Comments
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Hi @Dust1,

 

It is Aura Glow.

 

Cheers,

Jeremy

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guidoune
Beginner Level 2
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j aimerais avoid mes pages en francais svp
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Hi @guidoune,

 

Pourriez-vous s'il vous plaît être plus précis sur le problème ou nous donner une description détaillée du problème.

 

Cheers,

Jeremy

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guidoune
Beginner Level 2
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he n air pass defense cellulaire je veux utilise mon motel defense passe avec mon addresses e mail
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puke
Beginner Level 2
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I had pics on the cloud and I am not sure if I deleted them how can I get them back?
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Hi @puke,

 

You can find any deleted pictures in Trash. Open Gallery >> settings >> Trash in case if they are not there in trash folder you can recover the deleted pictures if they are backed up to either Samsung /Google cloud or Smart switch on the PC.

 

Cheers,

Jeremy

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JayM
Beginner Level 2
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aside from factory reset, is there other way to bypass the PIN lockscreen?pls help
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Hi @JayM,

 

If you have a Samsung account on the phone, phone is connected to the Internet and remote control settings are enabled on the phone then you can remotely unlock the phone using Find My Mobile.
Here are the steps to unlock.
1. Go to Samsung Find My Mobile.
2. Sign in using your Samsung login details.
3. In the Find My Mobile account interface you should see your registered phone on the left hand side.
4. On the left sidebar, select ‘Unlock my screen’.
5. Now select ‘Unlock’ and wait for a few seconds, it may ask you to enter Samsung account login details.
6. You should get a notification window telling you that your screen is unlocked.
That’s it. Your phone should be unlocked.

 

Cheers,

Jeremy

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PINELAKE
Beginner Level 2
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voice mail how do I get to it
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Hi @PINELAKE,

 

Steps to read Voice mail:

1.Open Phone app >> select Keypad (Number pad).
2. Tap and hold on the Number 1 >> listen to the latest Voice mails which are unread.

Steps to activate voice mail:

1.Open Phone app >> select Keypad(Number pad).
2.Tap and hold on the Number 1 >> select ADD NUMBER
3. Enter the Voicemail number and select OK. (if the voice mail number is not available contact carrier).

 

Cheers,

Jeremy

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