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NasJiJi
Active Level 5
Hello everyone,
I've been using samsung dex for about 5 months now and recently started having 2 issues.
1) When I'm in browser and trying to upload a file. When I click the location of the file, it crashes. But when I remove it from the DeX, I'm able to upload just fine.

2) I'm using wireless keyboard via USB. When writing in Word document, it starts randomly inserting letters, deleting letters, changing formats, etc. I tried on other devices and it works fine. 

Both of the issues started recently, it was perfect before. I tried contacting customer service and almost broke my device. They were no help and didn't understand the problem or the product. If anyone might know how to fix these, please let me know. Thank you~~ 
3 Comments
Cprice
Expert Level 2

The only thing and can think of off the top of my head, go into Settings/Apps and clear the cache for Samsung Dex and see if that helps.

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NasJiJi
Active Level 5
how would I do that? No "samsung DeX" app. Thanks anyway =[
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Tallman
Active Level 9
Hi NasJiJi,

Click Settings→ Apps
click3 dots on top right
click show system apps
Then, Samsung Dex will show and you can clear cache from there.
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