Samsung healt can not set up the app on my galaxie A70

[anneso_duc]

Hi

I have an error message every time i try to open the Samsung Health app on my phone Galaxie A70. I just bought the active 2 watch and without the app it is kind of useless .. can i get a refund ? 

[Tallman]

Can you screenshot the error so that other members can help? We need to know what error you have. Thanks.

[anneso_duc]

 

[keagan]

Thanks Tallman. 

Please provide us with the screenshot showing the error message so that we can review it and help you with the issue.

[anneso_duc]

 

[keagan]

Hi anneso_duc, Thanks for providing the screenshot. Please make sure you are running the latest version of Samsung Health application on your device.

[Alain_A70]

Hi,  Same issue, same screenshot.  Can you please provide a fix for the Galaxy A70 and the Health application?  Both are updated.  I did several research on the internet and a lot of people have the EXACT same problem and no solution is published.

[Snakey]

My mom has been having this same exact issue on her A70 since the beginning of August when she bought a Galaxy Active.

[keagan]

Hi anneso_duc and Snakey,

Please follow the instructions below.

-Hold down the Power key for a short while to switch off the device.
-Press and push Volume Up + Power button for a few moments.
-When warning screen is displayed, press the volume up button.

-The Warranty Bit status is displayed in upper left hand corner.
If the Warranty Bit is tripped, the device displays Knox WARRANTY VOID: 0x01.
This means the device has customized firmware on it.

[anneso_duc]

Yes I have the latest version. 

This has nothing to do with the watch .. it is the app (samsung health) on the cell phone that doesnt set up. 

Your indications here is worthless for me, i still have the issue.