So I just updated my phone to oreo and I got the Secure Folder app, and I wanted to know if I could really store things in it secretly, so I tested it with a random app, and I put a pattern lock on Secure Folder, but the app just opened with a click, meaning anyone could get on. So I saw something that said lock app, and I pressed it, but then got locked out. All it says is "Contact you IT Admin to reset your Knox lock type". What do I do?
Hey @Helena, we have received multiple requests regarding the same issue with Secure Folder, and we are currently working on the fix. To help us troubleshoot, could you please submit a device error log with the screenshot? From the Samsung Members App, tap the “Feedback” icon. Tap the Pen icon and then submit an “Error report”. Thanks!