tiger8447
Beginner Level 2

Hello, having trouble finishig the setup of my new V3 hub.

I get stuck at 72% during "Downloading updates" and light turns solid blue. 

Already tried a hard restart with the reset button, waiting till the light flicker from green to red, my wifi is good ... tried setup with ethernet cable and through cell data but stuck in the same place. 

I'm in Canada does that matter? 

 

 

2 Comments
tiger8447
Beginner Level 2

I'm on ios 13.1.3 

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Community Manager

Hey @tiger8447,

 

Sorry about the late response! Although I'd love to help, we unfortunately don't support SmartThings through the Members community right now. 

 

We do, however, have a team of SmartThings specialists available through 1-800-SAMSUNG. If you give them a call and select the option for SmartThings support, they'll be able to walk through your issue step-by-step with you 😊

 

Cheers,

Sabrina

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