Can't log in- Processing failed.

[MichaelsMom]

Hi, I purchased a tablet for my sons birthday. I'm typically pretty tech savvy but for whatever reason I can't log in to the samsung galaxy store, everytime I log in it says processing failed. I went through Live Chat and the guy said to call tomorrow since it might be an account issue but I'm able to log in on a regular browser so I'm not sure why I wouldn't be able to log in on the tablet.

Since I can't log in I can't download any apps on kids mode and his birthday is tomorrow. Can anyone help?

Model Code: SM-T113

[MichaelsMom]

I tried that, and uninstalling/reinstalling

[andrewvcle]

Happened to me yesterday. Reset the phone. Problem fixed.

[MichaelsMom]

Didn't work

[flamebird786]

Use smart switch on your phone and smart switch on your tablet to automatically make your tab sign in when it receives the I for

[MichaelsMom]

This is slightly genius but unfortunately I don't have a samsung phone, only a pixel 2. 

[flamebird786]

Oh ok... Try creating a new account

[MichaelsMom]

I tried that too

[flamebird786]

Super sorry, I feel like you will need to return/exchange this tablet or go to your nearest Samsung service provider.