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Elsa
Beginner Level 2
I tried to forse stop the app but it won't stop. I cleared the cache and data but still doesn't work.
10 Comments
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Pupusik
Active Level 4
Hi. Try to download a different camera app to see if you have the same behavior.
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Elsa
Beginner Level 2
Hi
which one do you suggest?
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Pupusik
Active Level 4
any will do. the intent is to see if the app is able to control the camera
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carr0498
Active Level 10
try clearing the system cache. Google how to clear the system cache for your particular device, and follow the Instructions to get into recovery mode to clear it.
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Pupusik
Active Level 4
worst case. backup your data and photos and do a factory reset. could help.
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Cassidy
Active Level 10
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Pupusik
Active Level 4
if u have a memory card, take it out and see if there are any changes to the behavior of the camera.
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Hi @Elsa,

 

Do you mind sharing with us if any of these solutions worked? If they havent, I can help escalate the issue for you. 

Thanks for your help @Pupusik, @carr0498, and @Cassidy!

 

Cheers,

Jeremy

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Pupusik
Active Level 4
@Elsa let us know how far you got. There maybe a couple of other options 😉
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