Do not buy extended warranty that Samsung proposing u! For EACH repair you have to send your phone and pay 129$ fee! If Samsung won't be able to repair it they will send you NOT a new phone as store reps saying, but refurbushed! It could be even a different model! Complete vaste of money! Crooks and liars!
I agree, I had bell care on my device and I was paying $12 EVERY MONTH and then when my phone crapped out on me, I had to pay $350 for a replacement REFURBISHED device....and that $350 is on top of my $12 I was spending every month.
Samsung care is so much better. ALSO
Yes they will give you what is availble, if they have a new device, you will get a new device if they have refubrished, they will give you refurbished, and they will ALWAYS try to give you same model/color.
They just cannot guarntee it so this is why they have to say otherwise.