This is the second installment of "Ask an Expert" - this time its about all things Wearables! The thread will open and we'll go live on October 24(Thursday) from 3-4pm EST! When the thread opens we'll be answering your questions LIVE! Remember to comment on the thread during that time so that we can respond:)
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hi, I have a Galaxy S9 plus which I'm trying to pair to two separate S3 watches. I am able to briefly pair them together but eventually one cannot pair and I need to go to the whole connection process again. I lose all my watch faces. I used to have an S3 and an S2 pair to the same phone and the gear app allowed for easy switching between the two. Automatic switching option is not even available when I'm trying to pair to S3 watches to my S9 Plus. what steps do I need to take?
Hi there! There is no option to pair two Smart watches to one phone at a time. We recommend you use Samsung wearable app to pair the watches. As both watches are of same model, the watch faces are getting replaced. You can try using two different Samsung account on the watches to avoid replacement of the watch faces and other data. You may need to remove the Samsung account when you switch the watch.
hi, I have several questions about the galaxy watch active 2 in terms of hardware and software. 1. it was demonstrated how OFFICIAL softwares like youtube, twitter and google translator worked on the watch, so when would they be actually available? 2. it has been said that the ECG function will come to the watch. So what and where are the poles (sensors) on the watch? Thanks.
Let us consult regarding the first question - will reply shortly.
Regarding the ECG function - we don't have any info on release of this feature at this time - it won't be available at launch, pending further approvals.
Hi again! Twitter will be available from launch but in regards to the Google Translate, and YouTube apps, they will be released on the Galaxy Store soon. Stay tuned for notices in Samsung Members related to this availability.
We are sorry to hear about the overall experience you are having with the Galaxy watch. Samsung is aware of that some apps on certain Galaxy watches are not updating. This case has been reported and should be fixed by next software update. Please keep the software of the Galaxy watch updated which would also introduce new features and improve device performance. Below is the procedure to update the Galaxy watch. From a Home screen on your companion Android smartphone, tap the Galaxy Wearable app. Tap the Home tab (lower-left). Tap About Galaxy Watch>>Update watch software>>Update now. Thanks for being a Samsung Customer.
We are sorry to hear about the overall experience you are having with the Galaxy watch. Samsung is aware of that some apps on certain Galaxy watches are not updating or installing. This case has been reported and should be fixed by next software update. Please keep the software of the Galaxy watch updated which would also introduce new features and improve device performance. Below is the procedure to update the Galaxy watch. From a Home screen on your companion Android smartphone, tap the Galaxy Wearable app. Tap the Home tab (lower-left). Tap About Galaxy Watch>>Update watch software>>Update now.
My Samsung Frontier S3 can be used for samsung pay without having my phone close by. Apparently, the Galaxy Watch I've just bought won't do that. Why the backwards step in evolution?
