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09-23-2020 01:04 PM (Last edited 09-29-2020 11:56 AM ) in
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09-23-2020 01:06 PM (Last edited 09-23-2020 01:08 PM ) in
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09-23-2020 01:09 PM in
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09-29-2020 11:27 AM (Last edited 09-29-2020 11:28 AM ) in
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10-28-2020 11:23 AM in
WearablesI have the active 2 lte, $600 watch. It keeps overheating and shutting down, samsung 2 times declined warranty they said there is no problem with it. This is widespread and tons of people have this problem.
- Galaxy active 2 was constantly overheating and shutting down, why did they continue to sell it without a solution.
- why does the galaxy 3 watch also have this problem.
- why doesn't warranty cover this problem
- why doesn't samsung get back to the people about this problem so they can get over it, they are left out in the cold.
- instead of recalling the watch that isn't usable they continue to sell the broken product and then leave the customers out in the cold with no answer.
-if the problem wasn't fixed for previous versions of watches, why are they rolling out the new 3 gen watches with the same problems?
- samsung ratings out of 1324 reviews their star rating is 1.33, please review samsung customer care and their products before you buy, they don't honor their warranty. They have a bad reputation of getting back to people, they leave their paying customers out in the cold after they get their money.
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10-28-2020 02:39 PM in
WearablesHi Henryfries, If you feel discomfort due to overheating while using the device, stop using it immediately and remove it from your wrist. To avoid problems such as device malfunction, skin discomfort or damage, or battery drain, a warning will appear on the device if it reaches a specific temperature. When the initial warning appears, device functions will be disabled until the device cools down to a specific temperature. However, the emergency call feature will be available on the LTE model. If the device temperature continues to increase, a second warning will appear. At this time, the device will shut down. Do not use the device until it cools down to a specific temperature. As you are using the LTE model, an emergency call that has been previously connected will remain active until you are finished, even though the second warning will appear.
If you still experiencing any issue, I suggest you to contact the live chat support and they will help you with setting up the service.
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12-02-2020 04:29 PM in
WearablesSo showing a heat warning when using LTE and not being able to make calls is proper operation for the active 2?
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12-03-2020 06:33 AM in
WearablesHi Samsung_Ey5mcoe,
This is a normal operation to prevent damage to the device.
At that time wait for the device to cool down and then begin using or charging the device again.
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09-23-2020 01:12 PM in
WearablesThanks Tallman.
Hi s1l3ntk1ll3r, Samsung is working closely with many regulators in countries and looking forward to expanding the services to more markets. We will share updates in the future.
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09-23-2020 01:15 PM in
Wearables