Neeko2552
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12-06-2019 07:41 PM in
Wearables
Does anyone know and how to fix why my Galaxy Fit is losing its connection to my Galaxy Phone...both devices software is the most current....universal stalled the wearable gear app and reinstalled....and it's still losing connection to the phone....anyone help me with this issue...
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12-07-2019 04:58 AM in
Wearables
have you tried to unpair and repair it to your phone?
Neeko2552
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12-07-2019 05:41 AM in
Wearables
yes I have....
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12-07-2019 07:03 AM in
Wearables
okay then the next thing you can try is unpair and delete your fit from your device then factory reset your Galaxy fit. And then re-pair again.
Neeko2552
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12-07-2019 07:49 AM in
Wearables
I have done that as well....as we speak it just lost connection
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12-09-2019 06:13 AM in
Wearables
are you able to take your device into a Samsung experience store for them to further troubleshoot?
Neeko2552
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12-09-2019 09:48 AM in
Wearables
I think I have the problem resolved...over the weekend I did some researching and I found a person that had the same issue but with a different type of samsung watch....and they were told to remove their iHeart radio app on their phone....I had it on my phone and removed it and things seem to be fine...not sure if it's fixed but hasnt lost its connection at all...
Neeko2552
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12-09-2019 04:48 PM in
Wearables
problem not solved it lost connection so far once today