Virat
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02-11-2019 06:15 PM in
Wearables
I bought the Samsung galaxy watch 46 mm just 1 month ago, and I have a strange issue. Whenever I charge my watch it stops charging at 88% or sometimes 87%.
I am only using genuine charger and cord and I only prefer a single outlet to charge a single device.
I tried rebooting , formatting , soft reboot (hold down the power key) and changing the charger and cord but can't get help with it.
I tried to contact the Samsung help centre , but they say there could be internal damage or liquid damage. But I don't think so it has anything to do with the charging and even to stop at the specific percentage.
Can anyone help me out, I would really appreciate that.
I am only using genuine charger and cord and I only prefer a single outlet to charge a single device.
I tried rebooting , formatting , soft reboot (hold down the power key) and changing the charger and cord but can't get help with it.
I tried to contact the Samsung help centre , but they say there could be internal damage or liquid damage. But I don't think so it has anything to do with the charging and even to stop at the specific percentage.
Can anyone help me out, I would really appreciate that.
4 Comments
Samesung
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02-11-2019 09:15 PM in
Wearables
Only thing I can think of is it's a bad battery.
Virat
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02-12-2019 05:32 PM in
Wearables
Thanx for replying.
It is my personal opinion that the battery is good , coz I am getting like 4 days of battery life on a normal usage and sometimes even 5 days in a single charge.
do you think there could be an O.S issue ?
It is my personal opinion that the battery is good , coz I am getting like 4 days of battery life on a normal usage and sometimes even 5 days in a single charge.
do you think there could be an O.S issue ?
Moderator_
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02-12-2019 10:59 AM in
Wearables
Hey @Virat,
I'm thinking that your battery level might not be displaying accurately—have you tried calibrating it? To do so:
1. Let your phone discharge all the way to 0%.
2. While off, charge it all the way to full.
3. Turn your phone on and charge whatever is left.
4. Let your phone discharge all the way to 0% once more.
After this cycle, the idea is that you will have a more accurate battery reading. If this doesn't solve the issue, we can try to troubleshoot further.
Hope this helps!
Sabrina
I'm thinking that your battery level might not be displaying accurately—have you tried calibrating it? To do so:
1. Let your phone discharge all the way to 0%.
2. While off, charge it all the way to full.
3. Turn your phone on and charge whatever is left.
4. Let your phone discharge all the way to 0% once more.
After this cycle, the idea is that you will have a more accurate battery reading. If this doesn't solve the issue, we can try to troubleshoot further.
Hope this helps!
Sabrina
Virat
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02-12-2019 05:35 PM in
Wearables
Thanx Sabrina for your reply.
As far as I know the problem is with my watch. So if calibrating the phone has something to do with that , then that puts me on thinking.
I tried calibrating the watch though.....but nothing seems working.
Is there any other ways I can fix my battery in my Galaxy Watch ? Or there could be an O.S issue ?
Any suggestions will be appreciated. Thanx in advance.
As far as I know the problem is with my watch. So if calibrating the phone has something to do with that , then that puts me on thinking.
I tried calibrating the watch though.....but nothing seems working.
Is there any other ways I can fix my battery in my Galaxy Watch ? Or there could be an O.S issue ?
Any suggestions will be appreciated. Thanx in advance.