active 2 issues

[SkyKen]

Hello 👋 I just bought a new active 2 44 mm I exchanged it from my last one which was a 40mm and for some reason my sleep if no longer being tracked my watch keeps telling me "your sleep can be tracked....etc" but no results are shown nothing can someone help me? Is anyone else going through this?

[Tallman · Accepted solution]

Wondering under your Samsung Health ‐> Sleep -> 3 dots on top right -> accessories

Do you see your new watch registered?

[SkyKen]

like this?

[Tallman · Accepted solution]

Looks good. As I know the sleep record funtion is automactic. Can you try reset your watch and try pair again? I upgrade my watch from GW1 to GW3, I do not need to do any settings to record my sleep data. Is auto.

[keagan · Accepted solution]

Thanks Tallman. Hi SkyKen, I suggest you reset the watch as suggested by @Tallman and check if the issue got resolved.

[SkyKen]

ok i will try this and see if tonight it will track if it doesn't I'll let you guys know thank you 👍☺️

[SkyKen]

it works thank you so much 😊

[keagan]

Hi SkyKen, Glad that worked for you and the issue got resolved. You can accept the Tallman's comment as solution by clicking on 3 dots >> "Accept as Solution". By doing this, you are also helping others with the same issue.