So I went and bought another galaxy watch (am going to return it tomorrow) to test because these idiots at Samsung Canada keep telling me to reset the watch and/or take it to a service location because they refuse to acknowledge the issue is due to their incompetence and laziness in not updating the firmware with a fix.
Well, new watch has the EXACT same problem as my watch and as everyone else here who has reported the same issue.
Samsung, you guys need to listen to us for a change and fix your product when you break it! As I said, I will be speaking to a lawyer in the near future about a class action lawsuit and I will record proof this is an issue on my watch as well as the new watch I bought today to test it out before I return it. You guys are absolutely ridiculous and this lack of support is unacceptable and will not be tolerated and get swept under the rug.
Does it really matter? It will be fixed in the future with a software update. For now it doesn't really matter, maybe with the android 10 it will make it work in the future. It's just annoying on my part..
I think there is some kind of discussion happening today at 4pm est. from what I saw from the lasts discussions, either they ignore the questions about the watch problem or they send an prewritten message to reset the watch. Let's see about today ;)