Since Dec 1, update the smart lock feature does not work consistantly. I have a Galaxy S10 plus and a Galaxy Watch Active 2. Yesterday, smart unlock failed 5 times.
Ya smart lock is turning into a useless pos. Trusted places never really worked and now since android 10 it seems trusted devices is almost as useless as trusted places.
An update. I have called Samsung support twice and gone to their Samsung Experience Centre. As directed, I have reset my phone twice I bought a brand new Galaxy Watch 2. The experience centre ran a diagnostic. Because the fault did not occur when in the experience centre, it feels like they don't consider the failure of Smart Lock a problem. what is most frustrating is that for the first 6 months, Smart lock worked flawlessly. Only after the Dec 1 system update, Smart Lock has failed multiple times every day. See below: Jan 9 4.20 8:50 Jan 10, 12:14 9:32 Jan 11 11:30am 5:54 10:30 January 12 12:48 600pm Jan 13, 12:14 5:09 Jan 14, 10.28 7:54 Jan15, 5.29 10.55 Jan16, 10.58 12.14 7.15, after factory reset Jan17, 1.48 6.27 10.45 Jan.19, 12.09 2.57 8.21 Jan 20, 11.15 1.20 5.25 Jan 21, 11.06 3.09 7.44 Jan22, 10.02 10.54 12.24 5.57 10.05 Jan 23, 10.53 11.23 3.00 4.28 10.43 10.53 1.56 6.07 10.34 Jan 25 10.08 4.39pm Jan 26, 12.05 1.08 6.40 Jan 27, 2.00 10.3 Jan 28 10.36 12.22
I honestly don't think Samsung Canada takes anything seriously. They already have our money so they don't care. Some of the worst support and customer service I've seen in a while.
Update on Smart Lock. I tra elled Cuba and did not want to take my S10 plus. so I took my older phone, an 8 plus. Absolutly no problem with this feature. My S10 is still under warranty so I hope my research can prove that there is something wrong with my S10. So beware of upgrading to anything beyond a an S8 before Samsung takes action on this problem. Interestingly Samsung wants to blame Google.
