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Original topic:

Finger scan, why is not working after updating apps. What is wrong?

(Topic created on: 08-07-2022 05:53 PM)
margrette
Beginner Level 2
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Please help
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Hello margrette.

Samsung care and we are here to help.

 

Install the latest Software Updates.

1) Install the latest Software Updates:  Settings > Update > Download > Install. Follow on screen instructions.

Set up and use the fingerprint sensor on your Galaxy phone.

1) Navigate to Settings, tap Biometrics and security, and then tap Fingerprints.

2) Enter your lock screen credentials. If you do not have a screen lock set up, you may be prompted to create one at this point. When you're ready, read the information, and then tap Continue.

3) Use the on-screen prompts to register your fingerprint. When registering your fingerprint, make sure to fully cover the fingerprint sensor with your finger to prevent strong light from entering the fingerprint sensor. When you're finished, tap Done.

4) Next, make sure that the switch next to Fingerprint unlock is turned on.
 
Note: If the fingerprint sensor on your device is located on the Side key or below the Side key, you can disable the "Fingerprint always on" option to prevent accidental unlocks.
 
5) To unlock your phone using your finger, tap the screen or press the Power key or Side key. Then, place the registered finger on the fingerprint scanner, wherever it's located. The phone will automatically unlock if it recognizes your fingerprint.
 
Keep in mind that when your phone has restarted or if your phone has not been used for more than 24 hours, you’ll need to use your PIN, password, or pattern instead of your fingerprint.
 
Note: Some phones may come with a pre-installed plastic screen protector designed to work with the in-screen sensor. Installing another screen protector may affect fingerprint recognition.
 
Please click the link below to know more.
 

https://www.samsung.com/us/support/answer/ANS00082563/ 

Hope this content is helpful.

 

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Hello margrette.

Samsung care and we are here to help.

 

Install the latest Software Updates.

1) Install the latest Software Updates:  Settings > Update > Download > Install. Follow on screen instructions.

Set up and use the fingerprint sensor on your Galaxy phone.

1) Navigate to Settings, tap Biometrics and security, and then tap Fingerprints.

2) Enter your lock screen credentials. If you do not have a screen lock set up, you may be prompted to create one at this point. When you're ready, read the information, and then tap Continue.

3) Use the on-screen prompts to register your fingerprint. When registering your fingerprint, make sure to fully cover the fingerprint sensor with your finger to prevent strong light from entering the fingerprint sensor. When you're finished, tap Done.

4) Next, make sure that the switch next to Fingerprint unlock is turned on.
 
Note: If the fingerprint sensor on your device is located on the Side key or below the Side key, you can disable the "Fingerprint always on" option to prevent accidental unlocks.
 
5) To unlock your phone using your finger, tap the screen or press the Power key or Side key. Then, place the registered finger on the fingerprint scanner, wherever it's located. The phone will automatically unlock if it recognizes your fingerprint.
 
Keep in mind that when your phone has restarted or if your phone has not been used for more than 24 hours, you’ll need to use your PIN, password, or pattern instead of your fingerprint.
 
Note: Some phones may come with a pre-installed plastic screen protector designed to work with the in-screen sensor. Installing another screen protector may affect fingerprint recognition.
 
Please click the link below to know more.
 

https://www.samsung.com/us/support/answer/ANS00082563/ 

Hope this content is helpful.

 

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margrette
Beginner Level 2
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Thank you
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yesiammad
Active Level 3
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Try this;
Power off your phone
Hold the volume down and the power button at the same time until you see the samsung logo
You are now in recovery mode
Select wipe cache partition
Select repair apps
It will reboot to repair apps
Hope that your issue will be fixed.
margrette
Beginner Level 2
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Thank you
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Khaled75
Expert Level 5
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First of all, volume UP, not volume down. Secondly, in One UI 3 (Android 11) and later, you need to plug into PC to boot into Recovery mode.
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