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Original topic:

Font

(Topic created on: 07-04-2022 03:04 AM)
273 Views
Jhē
Active Level 3
Options
Support
I recently reset my phone my purchased fonts disappeared  and when I tried to download it, i need to pay again. Lol. Is it now automatically saved on my account in samsung. My purchases?
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6 Comments
Bellemonje
Active Level 3
Support
I know you have the receipts
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Khaled75
Expert Level 5
Support
OP is trying to purchase fonts, not Samsung products.
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Khaled75
Expert Level 5
Support
You don't know about purchasing fonts?
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Support
Report the issue to customer service or through this app so you can retrieve your purchased fonts.
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SamsungRightCare
Community Manager
Options
Support

Hi, Jhē!

Thanks for asking your question here! Ideally, your purchases will be restored through your phone once you've logged into your account. But if that didn't happen when you've logged into your account, you can send an error report through Get help > Send feedback so our Samsung devs can help you with your situation. You can also send an error report by following the steps to this link: https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/

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Jhē
Active Level 3
Support
Thank you for all the feedback. Everyone is helpful thanks. I was able to retrived my purchased fonts and themes😅