Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).
As for your concern, have you tried to search for the Game Launcher? Have you recently updated your device software? Don't forget to also do a CLEAR CACHE PARTITION of your device via the SAFE MODE to refresh the system. Also, don't hesitate to give us a call via the toll-free hotlines above, and our technical team will remotely assist you with your concern. Hope this helps.
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