Samsung Galaxy Buds Live

[Ivettski]

Hello,  i own the samsung galaxy buds live.  Whenever I wear it,  my ear itches. Does anybody here have the same experience? I read somewhere it the charging contact contains nickel which causes irritation for some people.   It gives me such discomfort using the buds,  I cant use it longer than 10 minutes.  Which is sa because it was quite expensive when I bought it.  I hope samsung can help me with this. Thank you!

[butete]

strongly suggest call the hotline

[Khaled75]

Hotline: #425299

[summeRamirez]

Get your self tested for allergic reactions on certain minerals/elements and then call the hotline to ask if they can do anything to assist you.

[SamsungRightCare]

Hello Ivettski,

Thanks for reaching out to us and relay your concerns, initially about your ear itches, a feeling of unease while using your Samsung Galaxy Buds.

I hope you have visited your doctor specialist to check the itches on your ear.

If the discomfort continues, please send us an email through the below link.

Samsung Email 

[Ivettski]

hello! thank you for getting back to me, where is the link though?

[SamsungRightCare]

Hi Ivettski,

Here it is.

Email us | Samsung Support PH

[jamesrred · Accepted solution]

It looks like you can't see the link if you're viewing it here in the Members app. Try tapping the link Sam sent by going here.

https://r1.community.samsung.com/t5/ask-sam/samsung-galaxy-buds-live/td-p/18205458

[Ivettski]

thank you, i was able to email them already 🙂