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Original topic:

Trying to change the voice assistant on new TV QN90A

(Topic created on: 08-03-2021 11:03 AM)
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Sanjay51
Active Level 1
Options
Bixby

Bought this new tv QN90A and Bixby seems to have been chosen by default. Anyone can help on how to change the voice assistant from Bixby to Google assistant? It's not very obvious in the settings, not sure deliberately or what. 

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4 Comments
SamsungNantakkumar
Moderator
Moderator
Options
Bixby

Hello Mr Sanjay. I am Faiz, from Samsung.

You may follow the steps below to change the voice assistance:
- Home icon (from remote control)> Setting> General> Voice> Voice assistance

You may select the voice assistance accordingly. Hope this can help you.

Thank You.

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Sanjay51
Active Level 1
Bixby
Dear Mr Faiz,

Thanks for your reply. But it doesn't help me with my TV

Attached is the picture at the point :
- Home icon (from remote control)> Setting> General> Voice>

You can see the voice assistant is not a option here to choose. Instead, only bixby setting.

I soft resetted and hard resetted my TV also. Hoping to get back Google voice assistant. But still I am stuck here with Bixby only.

Can you help me further? 20210803_105909_78165.jpg20210803_105719_78164.jpg
Csabi
Beginner Level 2
Bixby

Hello!

 

Did you solved this problem? I have the same issue with my QN90a

 

Regards,

Csabi

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bqgc
Active Level 5
Bixby
Qna is brand of TV
Or it's bought in Thailand; other less advanced countries like non authorized joints or compatible s
Please advice
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