Factory resetting j7duo sm-j720fzvdxfa

[oelbing]

Will that above subject phone variant will run again here in the philippines again after I factory reset it?

Samsung recommended that procedure if the phone persistently jerks even after 

 ,

,

Running on safe mode and free from galaxy store dark theme.

The space above is a sample scenario of what i described here. 

Ty 

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The

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[TeamGalaxyRene]

Hello eolbing,

A factory reset, also known as a hard reset or master reset, is an effective, last-resort method of troubleshooting for Samsung Galaxy phones. It will restore your phone to its original factory settings, erasing all your data in the process. Because of this, it's important to back up information before you do a factory reset.

Thanks for reaching out to us here.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[oelbing]

oh hydm rene, thats a standard samsung reply. you stopped short in addressing the glitch. samsung set that bounds though. i typed smoothly now as i sourced the work around from youtube. nevertheless, still, ty for your effort.

[TeamGalaxyRene]

Oops! Thanks for reiterating the issue at hand.

If you encounter such an issue again and get to the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

[oelbing]

that ive done it, as reporting bubble pops up when i tap s members app. mind you really, that jerk/flicker persisted after i did the updating to the latest. until i sourced out from youtube that stopped me short of factory resetting my phone. Moreover, i havent had a clear response if that african variant runs here in the phils. after being factory reset. thats why im wary of factory resetting it.

[TeamGalaxyRene]

Hello oelbing,

Most likely, but before proceeding, make sure to visit one of the Samsung Service Centers nearest to your area. Rest assured that our Samsung engineers and technicians are competent to answer questions and offer suggestions to enhance your overall Samsung Galaxy experience.

https://www.samsung.com/ph/support/service-center/ 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.