A factory reset, also known as a hard reset or master reset, is an effective, last-resort method of troubleshooting for Samsung Galaxy phones. It will restore your phone to its original factory settings, erasing all your data in the process. Because of this, it's important to back up information before you do a factory reset.
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Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
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If you encounter such an issue again and get to the root cause of the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Settings/System".
Step 4. Describe the problem in details and SEND.
Most likely, but before proceeding, make sure to visit one of the Samsung Service Centers nearest to your area. Rest assured that our Samsung engineers and technicians are competent to answer questions and offer suggestions to enhance your overall Samsung Galaxy experience.
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.