Missing Rewards Points

[M1ch41]

Dear Samsung!

It's been over 5 weeks since I placed my orders, however I still didn't receive any Rewards Points. According to both invoices I should be getting 8771 points in total for 2 separate orders.

I have been trying to contact the non existent customer support over the phone with no luck whatsoever. I decided to use the chat option instead, however 3 agents had no idea how to help.

I sent 2 emails explaining the issue, all of which were completely ignored.

Is anybody able to assist, please or is Samsung Rewards nothing but a scam?

Thank you 

[Dolgogi]

Have you recieved the orders yet or are you still waiting for them?

I think the points show up 14 days after you recieve the orders.
Having said that, I'm sure @SamsungLaura can offer more insight.

[M1ch41]

Some of the items were delivered 22 days ago. Others arrived only yesterday.

[SamsungLaura]

Hi @M1ch41, that's odd. Please send through an email with further details for this to be investigated: 

To: members.au@samsung.com

Subject: SamsungLaura - 8771 reward points

Details:

Samsung account email (used to purchase)

Both order numbers

Screenshot of your rewards screen.

[M1ch41]

Hi Laura. My apologies for the late response. Thank you for the message. Only just saw it.
The issue have been rectified today.