PVR HDD Replacement

[Zoolu]

My Samsung Series 8 (BD-E8900A/XY) PVR HDD stopped working a few months ago. As HDDs don't last forever I acquired a new drive which has been installed but the PVR does not find/see it.
Does anyone know if there is a trick to installing a new HDD in a PVR, for example does it have to be formatted in a PC first?

[SamsungLaura]

Hi @Zoolu, thanks for reaching out. Please send through an email with the following details so that I may look into this further:

To: members.au@samsung.com

Subject: SamsungLaura - PVR HDD

Details:

Name

Phone Number

Proof of purchase

[Zoolu]

I emailed the details you requested (after finally finding my purchase receipt), Laura last Sunday, 27 March 2022.

I hope the details will be of assistance in someone helping me to get my new HDD recognised by the Blu-ray PVR.

The PVR's firmware is version 1020. I have not seen any later versions being available so I assume there are not any.

Thanks for your assistance.

[SamsungLaura · Accepted solution]

Good afternoon @Zoolu, apologies for the delay. 

After looking into the details sent, I think it would be best to refer you to your nearest authorised service centre. I have sent through a private message requesting information in order to send through the best available location.