"Pending" Order Support

[amassingham]

Hello,

I've been trying to find some support for my Galaxy Tab S8+ Preorder, but no matter which option I try, I haven't had any luck.

I've got an order that has been stuck on 'Processing' since the 10th of February, and I was hoping someone could help me know what's going on.

Thanks in advance!

[amassingham]

I still haven't had any luck resolving this issue.  If there is someone here from Samsung who could get in touch and help me, I would very much appreciate it.

[SamsungLaura]

Hi @amassingham, apologies for the delay. 

At the present our team have confirmed delays as a result of COVID and extreme weather preventing stock deliveries. 

Rest assured the team are working delivering these orders safely and will be in touch as soon as it is available. 

[amassingham]

Ok, so it is fine that the order still says 'Processing' ? It shouldn't have progressed to 'Preparing dispatch' or the likes yet?  I just want to make sure that the order has been processed correctly.  No changes or updates since the 10th of Feb is a little odd.

Thank you so much for getting in touch with me, I really appreciate it.

[SamsungLaura]

Hi @amassingham, this is correct. I do apologise for the delays and understand your concerns regarding the order being stuck on 'Processing'. 

At the present, our team have not confirmed an ETA as the rain is still ongoing and may cause further delays. 

[Douge1980]

But yet i can go into a store and get one now..... What a joke your call centre is or chat is useless as well. Also Covid isn't an excuse anymore, thats just bad management and planning. 

[exsanguinated]

Same issue with Amazon Australia here. What happens if we don't get the device before the end of March? How do we get our pre-order bonus promo code without the IMEI?

[SamsungLaura]

Hi @exsanguinated, redemption is available until 11:59 PM AEST 15th April 2022.

If you are unable to claim your bonus gift by this date, feel free to reach out on Community and I will follow up on this internally.