Beginner Level 2

Hello everyone,

I wanted to share my recent experience with buying a monitor from Samsung's online store. On the 15th of February, I purchased the monitor and selected a delivery date for a week later. However, on the day of delivery, no one showed up, so I contacted the delivery company, ANC, and they informed me that there was no stock available at the warehouse. I reached out to Samsung to arrange a re-delivery, but it didn't arrive on the scheduled day either.

After calling Samsung for the second time and speaking with their call center in the Philippines, I was told that the only option was to wait for the issue to be escalated to a case manager. A few weeks later, I called Samsung again to ask for an update, but was told that the stock had been lost in transit and that I would receive a refund in 10+ business days.

However, after waiting for more than 10 business days, I still had not received my refund or any communication from Samsung. When I called them again, I was told that the refund had been cancelled and I would have to wait another 10+ business days. Another week went by and still no refund, so I contacted Samsung again and waited for an hour to speak to a supervisor. Unfortunately, the supervisor was unable to offer any solutions and simply stated that the case would be escalated to a manager.

Eventually, a case manager contacted me and informed me that they could not guarantee a solution but would restart the refund process. However, to this day, I still have not received my refund.

If anyone else has had a similar experience or has any advice on how to proceed, I would greatly appreciate it. Alternatively, if any Samsung staff are reading this, please help me get my refund so I can move on from this frustrating situation.

I would also like to warn others not to shop on Samsung's online store as they may not receive their items or a refund. If Samsung does not take action to resolve this issue, I will seek representation from my bank and ACCC.

Active Level 6
Wow that's incredible Samsung is usually very helpful
Community Manager

Hello @calpi

I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to I will have this issue personally escalated for you.

Subject Title: SamsungClaudette - Samsung not giving me a refund after failed deliver <----Please post this in the Email Subject as well as your community Handle.

Customers Name


Online Name




Contact Number


Preferred Call Back Time






Serial Number


Product Issue



Kind Regards,

Active Level 3

I hate to say it, but do not expect this to accomplish anything at all. Samsung are screwing everyone over and I along with several others have had to involve the ACCC, NSW FairTrading, and the Bank to get our funds back due to this fraudulent sale. All negative feedback provided on @SamsungAU's Twitter has been hidden.

Please see:

I suggest you do not hesitate to contact the ACCC and go to your bank to get your money back.